Privacy, terms and accessibility

Privacy policy

What I collect

When you book, I collect your name, phone number, email address, the address where you'd like the groom, and details about your pet (name, breed, weight, age, health notes and vaccination records). If you pay by card, the payment is handled by my booking system's payment processor; I don't see or store your full card number.

Why

To schedule and carry out your pet's groom, to send appointment confirmations and reminders, to take payment, and to keep a record of your pet's grooming history.

Who else handles it

Booking, records, texts and payments run through MoeGo, my booking and payment system. This website is hosted by Cloudflare, which keeps standard server logs. The site doesn't use advertising trackers. I don't sell your information, and I don't share it with anyone for their own marketing.

Mobile numbers and text opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

Your choices

Ask me at any time to see, correct or delete your information. Some records (like payments) I keep as long as the law requires.

Grooming terms

By booking a groom you agree to these terms.

Prices

Prices are listed on the prices page and confirmed when you book. They go by your dog's actual weight: if your dog turns out to be a different size than the one you booked, the price changes to match. Matting, add-ons and changes you ask for on the day can change the final price; I'll tell you before doing anything that costs more.

Cancellations and missed visits

Please cancel or reschedule at least a day ahead. To cancel on the day of your visit, call me; same-day cancellations and missed visits may be charged a fee.

Health and vaccinations

Pets need a current rabies vaccine. Puppies can be groomed from 8 weeks old, and puppies who aren't old enough for rabies yet need their puppy vaccine record instead. Tell me about any health conditions, injuries, skin problems or recent surgery before the groom. I may stop a groom if continuing could hurt your pet.

Matted coats

A matted coat adds the matted fee, by size. Severely matted coats may need to be shaved short for your pet's comfort, at your expense. Shaving a matted coat can show skin irritation that was hidden under the mats.

Behavior and safety

I don't groom aggressive pets, or any pet that has bitten a groomer. A muzzle may be used for nail trims. If a pet becomes too stressed or aggressive to groom safely, I may stop the groom.

At the visit

Please be home for every visit. If the only parking near you is a paid meter, please cover the meter for the visit.

Weight

I groom dogs up to 110 lb.

Payment

Payment is due when the groom is finished, by card (tap to pay works too), Zelle, Cash App, cash or check. With your OK, I keep a card on file through MoeGo.

Photos

I sometimes photograph pets after a groom for my website and social media. If you'd rather I didn't, tell me when you book.